Frequently Asked Questions

How do I create a personalised product?

Good question! The process is super easy. First, choose which product you’d like from our range. You can design a product completely from blank – adding up to three of your own images and text, and arranging them however you like – or choose one of our Personalised designs created by our artwork team and just drop in your photo, name or message. Choose your product, then you’re into the Personaliser! You can upload an image straight from your PC or phone, or upload an image straight from Facebook, Instagram, Dropbox and more.

What can I design?

Anything that takes your fancy! Upload your favourite photo or image, write your favourite quote or motivational saying – whatever you like. We do reserve the right to refuse to print any design that breaches our Terms and Conditions. Why not take a look at the Design Ideas on each product page if you’re struggling for inspiration?

Can I go back and change my design once I’ve finished it?

Unfortunately, once you’ve added an order to your cart, the image is set and can’t be modified. If you need to make any changes you’ll have to recreate the design – luckily, the Personaliser is very quick and easy to use.

Can I cancel my order if I change my mind? 

If you realise that you made a mistake or you don’t want to order, email [email protected] with your order number and the word Cancel in the subject line within two hours of placing your order. We’ll cancel the order and refund you through SagePay as soon as possible.

How can I get in touch with you?

You can email our customer service team at [email protected]. Our offices are open Monday to Friday 9am-5pm,

Why should I buy from Add a Personal Touch?

Well, for a start, no-one else can offer you beautifully printed and fully personalised products! But Add a Personal Touch also offers free postage and tracking details for your order so you can rest assured your product is in good hands.

Worried about quality or our experience? No need! Formed in 1994, Add a Personal Touch’s parent company, LSi, has over 20 years experience in providing some of the UK’s most prominent companies with their promotional merchandise and corporate clothing.

As an ISO9001 and ISO14001 accredited company, you can be assured that stringent quality checks are adhered to no matter how large or small your order. We’ve also won countless industry awards from our supply chain who love what we do and how we work, making us one of the top 10 distributors in the UK.